Shipping policy
SHIPPING POLICY
At Velunexa, we strive to deliver your lighting products safely and on time. Please review our shipping policy carefully.
PROCESSING TIME
- Orders are processed within 2-5 business days.
- Processing time may be longer during peak seasons or holidays.
- You will receive a confirmation email once your order is processed.
SHIPPING METHODS
Standard Shipping
- Delivery time: 7-15 business days
- Cost: $5.00 (FREE for orders $50.00 and up)
- Tracking: Available via email
Express Shipping
- Delivery time: 5-10 business days
- Cost: $15.00
- Tracking: Available via email
DELIVERY TIMES
- Delivery times are estimates and not guaranteed.
- Delays may occur due to customs, weather, or carrier issues.
- We are not responsible for delays caused by third-party carriers.
TRACKING
- A tracking number will be sent to your email once your order ships.
- Please allow 24-48 hours for tracking information to update.
- You can track your order on our website or the carrier's website.
LOST OR STOLEN PACKAGES
- If your package has not arrived within 30 days of shipping, please contact us.
- We are not responsible for packages stolen after delivery.
- Please ensure your shipping address is secure.
ADDRESS ISSUES
- Please double-check your shipping address before placing your order.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Address changes after order placement cannot be guaranteed.
INTERNATIONAL SHIPPING
- International orders may be subject to customs duties and taxes.
- The customer is responsible for all customs fees and import duties.
- Delivery times for international orders may vary by destination.
CONTACT US
For shipping questions, please email us at:
su
pportvelunexa@gmail.com
Last updated: July 2026